Support

All workFile EPOS implementations require that customers operate with a valid software license. A valid software license entitles customers to our full support service. This workFile EPOS support service includes the following:

• 24/7 web and email support
  
• 8am - 8pm Monday to Saturday phone support (options to increase to 24/7 phone support)
  
• Full support issue tracking, notification and updates
  
• Once a month system monitoring and health check
  
• Support for any workFile integration with 3rd party products
  
• workFile related guidance
  
• Input to the workFile EPOS road map

Other support services are also available but are not included in the workFile license cost, some of these are listed below:

• Network analysis, maintenance and advice
  
• Hardware analysis, maintenance and advice
  
• Network security
  
• Network and system installations
  
• Compatibility checking (ensuring the integrity of each machine and the network)
  
• 3rd party software
  
• Strategic hardware and software consultancy

If you wish to use our support centre now , then please click here.

Why not talk to us about workFile EPOS support services; contact us on +44 (0) 1708 449 416, or click here